Refund & Return Policy

At Jewel Kraft, we want you to have a smooth and satisfying shopping experience. Please read our return and refund policy below.

1. 15-Day Return Window

You can request a return or refund within 15 days of receiving your order, provided the product is eligible under this policy.

2. Unboxing Video Is Required

A clear, continuous unboxing video is mandatory for return or refund requests.

The video must:

• Show the package and shipping label before opening.

• Clearly show the complete opening of the package.

• Show the product and its condition after opening.

• Have no cuts, edits, or missing portions.

Without a valid unboxing video, your return/refund request may not be accepted, especially for damaged, missing, or incorrect items.

3. Eligible Returns

Returns may be accepted if:

• You received a damaged or defective product.

• You received the wrong product.

• An item is missing from your order.

• The product received is significantly different from what you ordered.

4. Product Condition

Products must be returned in their original condition and packaging and should not show signs of use, damage, alteration, or misuse.

5. Refunds

Once we receive and inspect the returned product, we will confirm whether the refund is approved. Approved refunds will be processed to the original payment method, subject to applicable processing times.

6. How to Request a Return

To request a return or refund, contact us at:

Email: Jewelkraft0130@gmail.com

Please provide your order number, reason for return, photos/videos, and unboxing video.

Jewel Kraft reserves the right to approve or reject requests that do not meet the above requirements.